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I’ve decided to take this blog in a new direction

Last night it hit me what I really really love would love to do as a career. Use my skills and experience in the computer information technology field and my desire to travel and report on different technology experiences in different cities around the world. Not a revolutionary idea I realize, but it is exactly what I would like to do. Give people a granular view of Technology in different cities such as data and Telecom infrastructure, average internet speed, pricing, reliability, power, what kind of phone service is available, etc.
One last thing, I plan to do this utilizing my phone. Hopeful to make this all happen. More to come…

Why I will never fly on Spirit Airlines again

This is a copy of a letter i emailed to Spirit Airlines Customer Service. I have gotten nothing in response.

March 10, 2013 Flight 972 from DFW to FLL, Connecting flight 201 from FLL to STT

I booked a villa on the island if St. John, US Virgin Islands.  In researching flights and costs, Spirits Airlines came up as one of the cheaper by over a hundred dollars per ticket.  So I thought I would give them a try, assuming the flying experience could not be that different from other carriers.  I could not have been more wrong. 

CONFIRMATION CODE HCT27H
Dallas/Ft. Worth, TX - DFW
Fort Lauderdale, FL / Miami, FL AREA - FLL  Sunday
 March 10, 2013 Departing:
Arriving: 12:40 PM
3:53 PM
Flight  972 Duration: 2 h 38 m
Fort Lauderdale, FL / Miami, FL AREA - FLL
St. Thomas, U.S. Virgin Islands - STT  Monday
 March 11, 2013 Departing:
Arriving: 12:30 PM
3:05 PM
Flight  201 Duration: 2 h 35 m
St. Thomas, U.S. Virgin Islands - STT
Fort Lauderdale, FL / Miami, FL AREA - FLL  Wednesday
 March 13, 2013 Departing:
Arriving: 4:00 PM
6:59 PM
Flight  212 Duration: 2 h 59 m
Fort Lauderdale, FL / Miami, FL AREA - FLL
Dallas/Ft. Worth, TX - DFW  Wednesday
 March 13, 2013 Departing:
Arriving: 8:05 PM
10:18 PM
Flight  971 Duration: 3 h 16 m
 This is a screenshot of my flights,  Spirit has changed the first flight at this point to 12:40PM, which is when the plane actually departed.  It was originally scheduled to depart DFW at 6:00AM.  That is almost a 7 hour delay, due to a mechanical/computer issue with the plane.  Spirit agents (Wanda) at DFW repeatedly assured passengers with connecting flights to San Jose, Montego Bay, and St. Thomas (our final destination) would be fine because they were holding those flights in Fort Lauderdale.  This was a lie.  When we finally arrived at Fort Lauderdale around 3:53PM, the connecting flights were long gone, even with our original 3 hour layover. 

We were upset and the customer service counter immediately outside the jet way was worthless, and the staff, much like many of the Spirit staff I encountered along this trip, were off put by customers, had a horrible attitude, and were not customer service oriented in any manner.  We went to the ticket counter, along with several other people (more than 10), all of us had the same general issue…Spirit lied to us all to get us on the plane, instead of giving us a refund so we could make our own arrangements.  Since they had done that, we were all now stranded in Fort Lauderdale instead of heading to our destinations. 

It was around 4:30PM by this time and many of the Spirit “customer service agents” were coming out and going home, even though the line was now well over 20 people and rising because of the huge lie they had fed their customers in Dallas. ** Keep in mind my wife and I were already supposed to be in St. Thomas by now and well on our way to the villa I had already paid for and was non-refundable.    We were not there yet because Spirit Airlines deliberately lied to their customers instead of giving them a refund and making things right for their customers.**

A woman came over to help us and immediately began to talk condescending and down to us, sounding rude and standoff-ish, saying   “here’s what we can do for you”.  They put us on a shuttle bus down to the Miami Airport, and then we flew American Airlines from Miami to San Juan, Puerto Rico, where we stayed in the Airport Hotel overnight.  Monday afternoon at 3PM, we flew from San Juan, Puerto Rico to St. Thomas, US Virgin Islands, arriving at 3:30PM.  I argued along with several other customers but Spirit would do nothing else for us.  I even had to press for Spirit to pay for the shuttle to Miami ($300), to pay for their shuttle due to their screw up and lies.  Absolutely unreal and by far the worst experience I have ever had with an airline. 

They could pay for a shuttle ($300) to Miami, 2 tickets on American from Miami to San Juan, Puerto Rico ( $776), and a 1 night stay in the airport Hotel ($108.99). 

As you can see by the Reservation Summary, it was a short trip to begin with and when Spirit did what they did, it cut the trip down by an additional day, costing us valuable time and money already paid.  They offered no compensation of any kind for this screw up, they would not even more our later flight so that I could have an extra day of vacation on the back end. 

I have flown several other carriers in my life, American, United, US Airways, Delta, Lufthansa, KLM, etc.  When they have made a mistake or there was a problem due to the carrier, they gave us vouchers and made it right, compensating us for our lost time and money with several hundred dollars in airline vouchers as well as taking care of the other arrangements.  I can promise next time I will pay the extra money for the ticket and fly another airline and tell everyone considering yours this story.


Sincerely,

Donovan Bradley

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